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budzy1 Honor Student
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SL4778N MediaSmart LCD TV help

HP smart TV SL4778N
macOS 10.14 Mojave

I have a  HP smart TV  (SL4778N MediaSmart LCD TV) And  a imac computer. It worked ok when I was using windows on a pc and of course the software made for windows. HP Tv calls for windows media to be able to connect up to get to the internet to get apps to ru. My TV connects to the network ok but when I go to Media menu and go to the online icon it says not connected to internet. I have tried flip player then found I it doesnt work with new OS versons. I even connected by cable but same results. Connects to network but not to internet. There has to be a work around some where. I posted on comunity fourm but never heard anything. Thanks for any help.  I know this dont belong in this section but dont know where to put it as it has to do with HP TV and there is no catagory of such.

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HP Support Agent
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SL4778N MediaSmart LCD TV help

@budzy1

 

A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

As per this document, a special software must be installed on the computer in order to stream media to the MediaSmart TV. For Mac OSX mojave the supported software is Switch, you may download the software from here.  

NOTE: Mac OS configuration is not supported by HP.

You may also refer to the links below:

https://support.hp.com/us-en/document/c01074614#c01074614_step4c  

https://support.hp.com/us-en/document/c01074614#c01074614_installWMP 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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budzy1 Honor Student
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SL4778N MediaSmart LCD TV help

I have received a message where to get software to use as windows media player but I still have the problem of it saying that it can connect to network but no the internet. I have internet sharing checked on my imac.

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SL4778N MediaSmart LCD TV help

@budzy1

 

I'm afraid, you have to call HP Support for further assistance. I've send you a private message with instructions on how to contact your regional HP Support. Could you please check your inbox on the forums page for the private message.
Have a great day!

Senan6806


I am an HP Employee

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