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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-19-2015 02:29 AM

HP Recommended

 

Service Manager is working although not all Service Requests are processing as they should. We had a system crash about 24 hours ago. All services came back but some request are stuck at the SD level, quotes and line items are not being generated by the ocm. This is still intermittently happening to some requests. We have about 300 requests in this state, can they be reprocessed?

2 REPLIES 2

‎10-19-2015 10:21 AM

HP Recommended

Hello, and Welcome to the HP Support Community!

 

This Forum is for Consumer Product end-user support, e.g. Tablets, printers, and PC's.

 

I have a feeling you need to ask elsewhere, like the Enterprise Forum.

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎02-06-2016 02:29 AM

HP Recommended

This is the wrong company for Servers, Storage, Software, and Networking. Please use the Hewlett Packard Enterprise Community:
http://community.hpe.com/

 

For HPE SM:

http://community.hpe.com/t5/HPE-Service-Manager-Service/bd-p/itrc-695

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