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SM request being stuck.

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Service Manager is working although not all Service Requests are processing as they should. We had a system crash about 24 hours ago. All services came back but some request are stuck at the SD level, quotes and line items are not being generated by the ocm. This is still intermittently happening to some requests. We have about 300 requests in this state, can they be reprocessed?

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Hello, and Welcome to the HP Support Community!


This Forum is for Consumer Product end-user support, e.g. Tablets, printers, and PC's.


I have a feeling you need to ask elsewhere, like the Enterprise Forum.



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This is the wrong company for Servers, Storage, Software, and Networking. Please use the Hewlett Packard Enterprise Community:



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