I paid 14.99 USD to get problem fixed- It was determined my CPU fan is broken. $358.00 to FIX. I THEN WANTED TO CANCEL SMARTFRIENDS SINCE I KNOW OS AND SOFTWARE WELL BUT WANTED TO GET THE COMP BACK TO FACTORY SETTINGS AND THEY SAID IN ADDITION TO THE 14.99 FOR THE INFORMATION IT WILL BE EXTRA 70 DOLLARS TO STOP USING SMART FRIENDS. I RESISTED AND THEY ARE SUPPOSED TO CALL BACK BUT PEOPLE HERE ARE SAYING THEY NEVER CALL.
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