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Holliaut000
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Message 1 of 2
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Screen has mine then goes black

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I'm very upset I got this computer for college less than a year ago and now it won't work. I thought I'd give HP a try now I wish I hadnt... I turn my computer in it stays black or it might flicker lines across the screen... I tried to do everything. Nothing work... Any suggestions to fix it dont really have money to take it to get fixed...
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Malygris1
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Hi there @Holliaut000,

 

May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that your computer is not starting properly.  I am happy to assist you with this.

 

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information. HP Desktop PCs - How Do I Find My Model Number, Serial Number or Product Number?  HP PCs - How to Find the Windows Edition and Version on Your Computer

 

Now if your computer is less than a year old, you should check your warranty coverage, depending on the cause, and how long you have had it, you could be covered. It is worth checking.  If you want to go that route, please use the following http://www.hp.com/contacthp, fill out the form, create a case for your issue and then use the provided information to contact HP.

 

Depending on the model of the computer and the OS installed you can also try out this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8)

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
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