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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-17-2016 01:16 PM

HP Recommended
Since I bought my laptop, the screen likes to pop out when being opened or closed. Today when I opened it, it popped out and shattered. My warranty is no longer in effect. This is an up issue as it's been popping out since day one. Called hp to get the issue resolved, was told I would have to pay over 500 for new screen plus repair! This is a huge issue with my particular model. Now since there's no way to afford a new laptop or screen, I have to quit school. Nearest library is 40miles away and I'm a single mother with no car. Thank you hp...you've made my life hell.
4 REPLIES 4

‎08-17-2016 01:17 PM

HP Recommended
Hp issue. Not up issue...
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‎08-17-2016 01:21 PM

HP Recommended
And lets not forget as I was explaining my issue after finding out my lifetime warranty somehow disappeared after less than 2 years, I was hung up on by customer support. And worst part is, I was extremely nice.
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‎08-18-2016 01:59 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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‎08-18-2016 02:36 PM

HP Recommended
Thank you, I will keep my eye out for it. Many thanks.
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