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oohno31
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Screen on laptop keeps popping out. Today it popped out and shattered.

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Since I bought my laptop, the screen likes to pop out when being opened or closed. Today when I opened it, it popped out and shattered. My warranty is no longer in effect. This is an up issue as it's been popping out since day one. Called hp to get the issue resolved, was told I would have to pay over 500 for new screen plus repair! This is a huge issue with my particular model. Now since there's no way to afford a new laptop or screen, I have to quit school. Nearest library is 40miles away and I'm a single mother with no car. Thank you hp...you've made my life hell.
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oohno31
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Hp issue. Not up issue...
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oohno31
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And lets not forget as I was explaining my issue after finding out my lifetime warranty somehow disappeared after less than 2 years, I was hung up on by customer support. And worst part is, I was extremely nice.
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SDJL
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

SDJL
I work on behalf of HP


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oohno31
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Thank you, I will keep my eye out for it. Many thanks.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation