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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-16-2018 02:36 PM

HP Recommended
Product: HP Pen
Operating System: Other

I have bought an HP pen and it doesn't work. When trying to get in touch with customer services I have to put in the serial number to either process a refund or get technical support. The problem is that when I put in the serial number it says the item doesn't exist!

 

I bought the pen directly from HP on their official website. 

 

Any advice would be much appreciated.

CS

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-16-2018 06:45 PM

HP Recommended

@Csherm

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP

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‎10-16-2018 06:45 PM

HP Recommended

@Csherm

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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Was this reply helpful? Yes No
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