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Seriel number Unknown

HP Recommended
EliteBook 8540W
Microsoft Windows 7 (64-bit)

After Calling the HP support i got seduced in creating an online case because the phone had over 30 minute waiting time. I followed up on the advice given bij the receptionist on the phone.


The registration was verily easy but when i tried to upload my case the system told me that it didn't recognize my

serial number.


So now I have no way of creating an online case or receive support from HP because it cannot make up what kind of support would be suiting for me.

Please dont make it so hard for clients who are in need of support. This choise of making the proces efficient is maken the customer journey very unpleasant.



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