Service problem for my guaranteed product

[Abdullah04]

Hi I live in Turkey and I am a user of HP products. I don't know much English. That's why I use Google translation. I hope I can explain my problem. I generally prefer HP products and recommend them to others. Because I trust this brand. I sent my laptop to the service about 20 days ago because of the touchpad problem. Under guarantee. I use it for work, and that's why I wanted it to be repaired urgently. I trusted HP with this. Then I sent the cargo to the service. The touchpad was changed and the laptop reached my hand as soon as possible. But when I took the lapto from the box, I saw that the screen of the laptob was drawn. I was shocked. I never expected anything like that. My device was damaged during repair. I immediately called the service and reported the situation. They told me to send the guppy again. So I shipped it back and sent it. Now I am charged. I took good care of my laptob and used it clean. I don't understand why I'm being asked for money even though it's damaged in the service. I'd appreciate it if you were interested in this.

[The_Fossette]

@Abdullah04,

Welcome to the HP Support Community. 

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[Abdullah04]

Hello. Here is the latest situation regarding my problem. I was called by HP service. They told me I had to do this before I downloaded the screen while using the laptop. I had to put a piece of paper between the keyboard and the screen. Since I didn't do this, the keyboard was traced over time. And that was a mistake made by many users. That's why I had to pay. I have used both HP and other laptops before. However, I have never heard or experienced such a thing. I'd appreciate it if you took care of it.