Hi I live in Turkey and I am a user of HP products. I don't know much English. That's why I use Google translation. I hope I can explain my problem. I generally prefer HP products and recommend them to others. Because I trust this brand. I sent my laptop to the service about 20 days ago because of the touchpad problem. Under guarantee. I use it for work, and that's why I wanted it to be repaired urgently. I trusted HP with this. Then I sent the cargo to the service. The touchpad was changed and the laptop reached my hand as soon as possible. But when I took the lapto from the box, I saw that the screen of the laptob was drawn. I was shocked. I never expected anything like that. My device was damaged during repair. I immediately called the service and reported the situation. They told me to send the guppy again. So I shipped it back and sent it. Now I am charged. I took good care of my laptob and used it clean. I don't understand why I'm being asked for money even though it's damaged in the service. I'd appreciate it if you were interested in this.
Hello. Here is the latest situation regarding my problem. I was called by HP service. They told me I had to do this before I downloaded the screen while using the laptop. I had to put a piece of paper between the keyboard and the screen. Since I didn't do this, the keyboard was traced over time. And that was a mistake made by many users. That's why I had to pay. I have used both HP and other laptops before. However, I have never heard or experienced such a thing. I'd appreciate it if you took care of it.