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Kess6190
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Message 1 of 2
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Shipping delay - 3 months waiting on laptop

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Pavillion 15z-eh

I ordered my laptop on Dec 16. Didn’t expect it for Christmas, but they gave me a delivery date of January 19th. Then I got an email stating my laptop wouldn’t be delivered until MARCH 15. That’s 3 months for a laptop. As of today, Feb 5, it hasn’t even gone into assembly.

 

I get the delays for the holidays and due to COVID but that in my opinion doesn’t excuse a 3 month delay for a laptop. They blamed it on “part constraints” or something similar. So you’re telling me a company whose job it is to build computers doesn’t have parts and doesn’t get parts in for two months? 

I’ve called 4 times and haven’t spoken to a single customer service rep, after at least 1.5 hours each time on the phone. I’m beyond upset about this as I need it for both work and school, and HP has been less than forthcoming with any info on it and can’t even speak to customer service. 

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praveenbv
HP Support Agent
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Message 2 of 2
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Hi@Kess6190, Welcome to the HP Support Community!

 

We'd love you have you join us as an HP new computer owner.  Smiling.

 

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