• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-01-2020 12:35 PM

HP Recommended

 

HP Pavilion Desktop - TP01-0165z

Ordered at 10:30 am on Tuesday august 25th 2020, got an email the next day saying my order has completely shipped. Followed the tracking number to fedex website that said I was to receive it Friday the 28th by the end of the day. I took off work because it was raining and I didn’t want my computer ruined. 
It didn’t show up.  At 8pm on Friday fedex “updated” expected delivery to “Pending”. 
Today is Monday and it still shows pending. So I logged in to hp.com and looked my order up. Went thru the process of putting in my order # and email and last 4 digits of my phone.......no record of my order. 
I then called several numbers and finally got in touch with a live person. She had me log in and try looking for my order. Then logging out and trying to find my order. 
No order found. She said the desktop pavilion is in stock and fedex has it. Fedex says HP has it. 
This is very frustrating  

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-01-2020 01:59 PM

HP Recommended

@Waitingwantnow

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎09-01-2020 01:59 PM

HP Recommended

@Waitingwantnow

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎09-02-2020 11:32 AM

HP Recommended

I am super excited to accept as solution and hit the resolved button from my desktop computer that said”shipped” a week ago, when I actually get it. 

Was this reply helpful? Yes No

‎09-03-2020 04:47 PM

HP Recommended

Got it. 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.