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jgreen
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Software Replacement Idiocy

HP Recommended

I wanted to purchase replacement software for an older compaq armada 7800 laptop.  Here is the transcript of my chat log. At first I thought I was speaking only to a computer which is irritating enough but what makes it worse is that this is a live person.  This sucks!  We have decided not to deal with the old laptop and will be buying a brand new dell.  I'm sure dell will be no better but at least this person responding to my questions won't be working there during the ordering process.  Thanks hp for the wonderful chat, laced with advertisements.

 

04/23/2009 07:58:04AM Session Started with Agent (Patricia A.)

 

04/23/2009 07:58:04AM jeff green: "I need a replacement install cd for an armada 7800 How do I order / get these as soon as possible"

 

04/23/2009 07:58:14AM Agent (Patricia A.): "Thank you for contacting HP Home & Home Office Store Chat. My name is Patricia. Here in HP, we value customers like you, Jeff."

 

04/23/2009 07:59:04AM Agent (Patricia A.): "I understand that you require a software & installation CD for your HP Scanjet 7800 Series . Is that correct?"

 

04/23/2009 07:59:27AM jeff green: "No for an armada 7800 laptop"

 

04/23/2009 07:59:44AM Agent (Patricia A.): "Drivers for most HP products can be downloaded from the HP main site at http://www.hp.com. Simply follow the steps below:"

 

04/23/2009 07:59:47AM Agent (Patricia A.): "1. Click on "Support and Drivers"."

 

04/23/2009 07:59:51AM Agent (Patricia A.): "2. Select the "download drivers and software" option, and then enter your product name and number into the text field."

 

04/23/2009 07:59:55AM Agent (Patricia A.): "3. Select the appropriate operating system."

 

04/23/2009 07:59:58AM Agent (Patricia A.): "4. You will now be able to download the drivers you require."

 

04/23/2009 08:00:03AM Agent (Patricia A.): "4. You will now be able to download the drivers you require."

 

04/23/2009 08:00:21AM Agent (Patricia A.): "By the way, how old is your notebook?"

 

04/23/2009 08:00:43AM jeff green: "over 6 years old"

 

04/23/2009 08:01:07AM Agent (Patricia A.): "For protecting your notebook PC, this all-purpose green backpack is made of durable, heavy-duty nylon. Lightweight padding makes it both strong and comfortable to wear and carry. It even has a pocket for your music player and a headset port!"

 

04/23/2009 08:01:12AM Agent (Patricia A.): "Is there anything else I can assist you with today?"

 

04/23/2009 08:01:41AM Agent (Patricia A.): "Are you still there, Jeff?"

 

04/23/2009 08:01:44AM jeff green: "you haven't helped me yet --- all i got was a cut and paste of how to download hp printer drivers"

 

04/23/2009 08:02:42AM Agent (Patricia A.): "Jeff, that is the procedure on how to get driver CD for your notebook."

 

04/23/2009 08:03:09AM jeff green: "I don't need drivers cd I need the operating system replacement cd"

 

04/23/2009 08:03:58AM Agent (Patricia A.): "Jeff, all of our OS available runs only with Windows Vista."

 

04/23/2009 08:04:26AM jeff green: "but this machine is over 6 years old and will not handle vista --- there must be a way to order older software --"

 

04/23/2009 08:04:55AM Agent (Patricia A.): "I urge you to contact the HP Parts Store as they offer a vast array of HP replacement parts."

 

04/23/2009 08:04:58AM Agent (Patricia A.): "You may contact them at 1-800-227-8164 or at www.hp.com/buy/parts between 5 AM and 5 PM Pacific Time, Monday thru Friday."

 

04/23/2009 08:05:03AM Agent (Patricia A.): "Do you have any other questions that I can help you with? I want to make sure that I have completely addressed your concern today and are satisfied with my service."

 

04/23/2009 08:05:05AM jeff green: "gee thanks"

 

04/23/2009 08:05:18AM Agent (Patricia A.): "You are welcome.Thank you once again for using HP Home & Home Office Store Chat. Please sign up for our award-winning e-newsletter which features the latest products and promotions for our store. Visit our website at: www.hpshopping.com/newsletter"

 

04/23/2009 08:05:19AM Agent (Patricia A.): "If there is nothing else I can assist you with, may I close this chat?"

 

04/23/2009 08:05:39AM jeff green: "please do, I'm sorry we opened it in the first place!"

 

04/23/2009 08:05:42AM Session Ended

 

 

 

Message Edited by jgreen on 04-23-2009 08:50 AM
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ThatGarenGuy
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Message 2 of 2
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HP Recommended

Hi,

Not sure if you are still hanging around reading these posts.

 

What happened is that it appears that you went into the wrong chat area. This looks like a chat from our pre-sales area. You needed to go into the post sales support area for your product and find the chat option for your laptop. It would exist on the product support page for your laptop.

 

However, in this case, it appears the armada 7800 laptop is old enough that there isn't chat support offered for you. What replacement software are you looking for?

 

 

I worked for HP.
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