When I posted a problem using my HP7740 scanner/printer I received an email repsonse saying this problem could not be easily solved on the forum and I should call HP support at 800-322-2414. This I did - for a while the help seemed legitimate, but the agent said he needed to check out what I told him and he would call back. He called back and said my printer problems were really network problems cause by spam and viruses and he needed to install software to remedy the problem. I did not want his anti-virus/spam stuff, so he said he needed to install a driver update. I said I had the latest from HP but he said I need a key to activate the latest driver. At this time bells went off and I terminated contact. Has this forum been hacked to give automatic responses to new posts leaving bad phone numbers to call?