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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-18-2020 07:22 PM

HP Recommended
Product: OfficeJet Pro 8740
Operating System: Microsoft Windows 10 (64-bit)

I cannot get a hold of someone to discuss my HP Carepack that I ordered but it cannot be fulfilled. I am trying to get a refund.

3 REPLIES 3

‎09-19-2020 08:27 AM

HP Recommended

@1Adam12-1Adam12, Welcome to the HP Support Community!

 

Please reach out to the HP Support team in your region regarding the refund options or billing queries.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-20-2020 04:27 PM - edited ‎09-20-2020 04:28 PM

HP Recommended

Kumar,

 

I hope that you're happy. I am leaving HP because of their lack of customer service.

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‎09-21-2020 12:23 PM

HP Recommended

they are the worst. I am going through the same thing. I found in fine print there is one hour to cancel an order. Now i have no product and they have my money. They lied on their website and said it was in stock so I even got two day shipping. That was Sept 6th and nothing.  

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