cancel
Showing results for 
Search instead for 
Did you mean: 
Jack@Kett
New member
2 1 0 0
Message 1 of 2
735
Flag Post

Still Waiting for keyboard and mouse

HP Recommended

I foolishly bought aHP iq790 tl-60 from pc world on 9th of June 2008. The keyboard started missing letters that I typed and a lot of the keys were starting to wear so much that I could no longer see the keys on them.

I phoned HP support in March 09 and was told a new keyboard and mouse would be shipped to me and that I would recieve it the next week. Two weeks later I phone HP support to ask why I had not recieved anything and was told that they were out of stock and the items would be shipped when they were back in stock.

Beginning of may still no keyboard so again phoned Hp support and was told that tech would phone meback, I gave them my mobile number so that I would not miss the call by being away from home. Six days later still no call so I phoned Hp support again giving my case number. I have now been told that it could be another 2 months before the keyboards were restocked, but I was on the list so one would be sent out as soon as they come in.

COME HP GET YOU ACT TOGETHER ! You are running to multi million pound company not a 2 bit back street concern.

I have in the past bought several Hp products including Desktops, laptops,  and printers.

Guess What: You have just lost another loyal customer.

0 Kudos
1 REPLY 1
WendyM
Level 7
1,018 914 21 140
Message 2 of 2
Flag Post
HP Recommended
Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html

This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.

Thanks!

Wendy M - HP Support Forums Moderator

Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.

Rules of Participation

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation