As I found no place on this website to rate HP support assistants I wanted to do it here, hoping that someone is going to read this. I wanted to thank the HP support assistants, especially Mr. Durim and also Mr. Arijot from Germany for their very kind and patient help via phone. Mr. Durim stayed on the line with me for over an hour to solve my problem. I have never before experienced such excellent customer support anywhere. Thank you!!!