Support account deactivated

[os270]

I have problem when I want to create a case in hp support and it's urgent we have a problem in my company and it shows when I want to create the case that my account is deactivated. I don't know why??. 

Regards,

alshehri

[JessikaV]

Hi @os270 ,I'm sorry for this inconvenience.
Please share the link for verification with us.

JessikaV
HP Support Community Administrator

[os270]

Hi, @JessikaV

Please find the link below

https://mycrm.support.hp.com/register?invitation=EHLfIbkjaA6yXs-kYlI91Ejj1pMppMDrvYwovBzofXtGHHMGAyR...

Regards,

alshehri

[JessikaV]

Thanks for your return.

Please, where's you found the: "Invitation code"?

Regards,

JessikaV
HP Support Community Administrator

[os270]

Here is the invitation code that I got

CODE : SFXDP2

Regards, 

Alshehri

[os270]

Hi,

Is there any update about my case 

Regards,

alshehri

[JessikaV]

Hello,

Additional information, this SFXDP2 code did you receive by email?

Sorry for the number of questions, but I need this information to direct correctly.

JessikaV
HP Support Community Administrator

[os270]

Hi, sorry for the confusion

this is the code : G65TLM

[JessikaV]

No problem. 😉

According to the image you have 15 minutes to confirm the account, if you have not done so within this time you will need a new code.

Again, sorry if you've already done this. 😅

JessikaV
HP Support Community Administrator

[os270]

The problem is I literally did verify the code when I received it.

I can access my account normally, but I cannot create a case and there is no options in the drag down list for the time zone and country.

The option save is gray.