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os270
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Message 1 of 13
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Support account deactivated

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Microsoft Windows 10 (64-bit)

HP account.PNGI have problem when I want to create a case in hp support and it's urgent we have a problem in my company and it shows when I want to create the case that my account is deactivated. I don't know why??. 

 

 

 

Regards,

alshehri

 

 

HP account.PNG

12 REPLIES 12
JessikaV
HP Administrator
HP Administrator
519 451 33 1,423
Message 2 of 13
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Hi @os270 ,I'm sorry for this inconvenience.
Please share the link for verification with us.

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
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os270
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Message 3 of 13
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JessikaV
HP Administrator
HP Administrator
519 451 33 1,423
Message 4 of 13
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Thanks for your return.

Please, where's you found the: "Invitation code"?

 

Regards,

 

JessikaV
HP Support Community Administrator

 

I work on behalf of HP
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os270
Author
Level 1
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Message 5 of 13
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Here is the invitation code that I got

 

CODE : SFXDP2

 

Regards, 

Alshehri

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os270
Author
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Message 6 of 13
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Hi,

 

Is there any update about my case 

 

Regards,

alshehri

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JessikaV
HP Administrator
HP Administrator
519 451 33 1,423
Message 7 of 13
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Hello,

 

Additional information, this SFXDP2 code did you receive by email?

 

Sorry for the number of questions, but I need this information to direct correctly.

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
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os270
Author
Level 1
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Message 8 of 13
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Hi, sorry for the confusion

 

 

this is the code : G65TLM

 

HP code.PNG

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JessikaV
HP Administrator
HP Administrator
519 451 33 1,423
Message 9 of 13
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No problem. 😉

According to the image you have 15 minutes to confirm the account, if you have not done so within this time you will need a new code.

Again, sorry if you've already done this. 😅

 

JessikaV
HP Support Community Administrator

 

 

I work on behalf of HP
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os270
Author
Level 1
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Message 10 of 13
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The problem is I literally did verify the code when I received it.

 

I can access my account normally, but I cannot create a case and there is no options in the drag down list for the time zone and country.

 

The option save is gray.

 

 

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