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AB0
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Message 1 of 2
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Support portal issue

HP Recommended

I cannot view or edit my support cases online:

 

"Your Organization account may not be set up properly and you may not have permissions to see the case. Please look for the case ID in the case list in the My Views sections."

 

...and there is no option to select Support for the site itself.

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danny-r
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Message 2 of 2
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HP Recommended

@AB0

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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