This odyssey began on Monday, February 7, 2011. I called HP and ordered an power adapter and cord for my PhotoSmart printer. All went well, my order was "confirmed" and I was told I would receive it by February 11th. Thirty minutes later I received an email saying that HP was not able to process my order. I called back about this, the order was redone, long story short, three(3) times I placed the order and it was confirmed over the phone and rejected , via email, all three times.
On the fourth try I was given profuse apologies and told I would be sent the items free of charge. I was then contacted by my credit card company about a number of charges from HP, $30.14 and $5,00..., I then called HP and was given a 4 hour run around by Parts and Custoomer Service, I was told that the adapter "was" shipped/sent out on the first order, but not the cord. I questioned why I was not informed of this via emal. I was told that "they-Nelson Lopez-Parts" did not know.
I was then told no refund/credit would be issued until the part was returned. I asked to speak to a supervisor and was put on hold and "lost". When I recalled I was told it would take 24-48 hours for a representative to get back to me. Meanwhile, now I have a outstanding bill for $35.00 on my credit card for a duplicate part and I will have to take time and money to send it back to get a refund.
I was going to buy a HP computer this month but due to the terrible ordering and customer service issue will never buy another HP product in life. I consider it theft when you are told no order is made yet money is taken off your credit card.
What do you think? I would be interested in any other non-customer service issues/horror stories regarding HP, it is sad when one spends four hours to clear up an error made for $35.00. The customer service program is a joke. No one can do anything for you, or will do anything.
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