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Hinge is misaligned. i have the whole top open where i see the cartridge area. the left hand side there is a black tube. to the left a black and blue tape. There is a plastic black tab attached to the  lid. I want to close the top half. Is that plastic tab supposed to be on the inside or outside of the plastic tube. i dont want to force it  as it has broken before. Only those who really know how to help can do so, please ASAP

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Welcome to the HP support community.


This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

You can also refer this printer user guide for assistance:- Click here


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.



I am an HP Employee

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