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‎12-02-2016 01:08 PM

HP Recommended

I have several calls form an Indian sounding person saying they are calling from HP saying there server has crashed and they have to remove some software from my HP computer and they will give me a refund of $350 but first I have to log on and remove some files then the refunds department will call me to process the refund.  I have told them several times not to call me and remove me from their calling list the number they called from was 16463890144 which say it is from the NY area but it is a VOIP number.  I have now blocked the number.  They might be more sucessful with someone else. What I want to know is how they know my name and that I purchased an HP laptop this year.

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‎12-02-2016 01:12 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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