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Pampita
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Message 1 of 3
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The dates of the warranty of my new product are wrong

HP Recommended
Example: Pavilion All-in-one
Microsoft Windows 10 (64-bit)

 I have just bought a new Pavilion PC,four days ago, but the HP support assiant is informing me that in ten day the warranty will expire. The recorded dates are wrong! I would like to receive my legal warranty starting from 4 days ago. I have the original receipt from the store. How can I fix this problem

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Paul_Tikkanen
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Message 2 of 3
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Hi:

 

For whatever reason, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

Try the online warranty dispute process first.

 

https://support.hp.com/us-en/document/c05084516

 

If that doesn't work, you will have to call HP technical support and have a support rep help you correct the warranty start and end dates.

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Cheron-Z
Retired
Retired
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@Pampita

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Support Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation