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jhampt
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The worst customer service EVER!!

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HP has the WORST CUSTOMER SERVICE EVER and I did think anyone could beat bestbuy! I've been on hold for over 30 minutes waiting for a manager. I've had problems with a officejet printer (that's under warranty) and they want to send me a refurbished, open boxed printer as a replacement!!!! Are you kidding me!!!! I didn't buy a refurbished, open box printer when I bought this one why should I settle for one now!!!! The next time I will not buy HP and deal with the idiots in their customer service dept. I was told they needed a credit card number in order to send a new printer in the event I didn't return the old one after refusing the refurbished printer they still charged my credit card for what I dont have a clue(and I've been on hold for 45 minutes now).BUYER BEWARE !!!!!!

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MrMatthew
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Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

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