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snwmr01
Level 1
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There aren't many "solved" markers on these boards

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What gives here?  There are very few "solved" markers with the HP printer boards.  Does that mean the people solved the problems, or just gave up.  I know from experience that when I call for help in frustration, I've been persuaded to buy a new printer for one that is out of warranty.  This seems like an expensive solution to some problems that must have easier solutions. 

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banhien
Level 19
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Message 2 of 4
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HP Recommended

Hi,

 

From my observations, many people just asking for drivers

 

(a) Many old printers do not have full new drivers, they won't be happy,

(b) Many people can find drivers and they are too busy to install then never come back to the forum when problem solved.

 

Regards,

BH
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WyreNut
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Message 3 of 4
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HP Recommended

Many folks seem to arrive on the Forum, and eagerly post their issue without reading the "sticky" posts that answer a large percentage of the questions that get asked repeatedly.

 

"Oh HEY!  There's the answer!", and away they go.

 

Since this is a Volunteer, peer-to-peer community, we can always use more volunteers!

 

snwmr01, if you have some knowledge about printers you like to share, please feel free to do so!  🙂

 

WyreNut

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lostsowl
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Partly what WyreNut said, and a lot of "that's because many of the suggestions or advice don't really solve the problem."

 

Don't get me wrong, volunteers here do some good & help a good many.

But often, the advice is just links to KB articles that seem related to the problem.

The volunteers also aren't "computer Gods."

 

But, in my experience, even HP's tech support can't solve many issues.

Not all, but MANY issues I've had or helped others, go back to HP uninstall prgms not completely uninstalling all files / drivers, that OFTEN DO interfere w/ complete software & drivers install / reinstall.  Like Solution Center not appearing, or scanning not being available.

 

There can be lot of reasons, but I've solved many "XYZ part of HP software / function doesn't work" issues by manually hunting down & deleting files, drivers, registy entries that SOME HP printer or device's UNinstall prgm left behind.

 

Many & I have been told, "Your OS must be messed up.  You need to reinstall it."  It's messed up, alright - by HP's ineffective uninstall prgms.  But the OS rarely needs reinstalling.  Often, but not always, only need to get rid of certain files, drivers, reg entries left behind.

 

I've done it enough to know that this often solves problems that stumps everyone.

See my post http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup-e-g-Windows-8/SOLUTION-Overcame-common...

 

Oddly, no one has asked me for the specifics on where to look for remaining HP entries.

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