cancel
Showing results for 
Search instead for 
Did you mean: 
saendie
Level 1
1 0 0 3
Message 1 of 2
848
Flag Post

This company lies to its customers and tries to charge a "Girl Tax"

HP Recommended
HP sure is a sneaky rat! I sent my laptop in to be fixed for a burned out motherboard and after it had been repaired, the techs sent in an added note that 'some' of the keys on my keyboard weren't working.  The problem is that no one could tell me what those keys were, but still wanted me to pay $300 for a repair!  I told them no way, those keys worked fine when I sent it in.  When I got my laptop back, all the keys worked on it and there wasn't a single note on the 'repair bill' indicating anything was wrong with the keys!  I called up HP and told them about it, and of course they give the me the total runaround 'oh little girl, you're just whining' nonsense.  Then tried to get me to pay $149 to extended my warranty! I wanted to know what keys they said weren't working and why they tried to charge me for something that didn't need to be repaired.  Today, Joe from the claims managers calls up and it took him a full 7 minutes to apologize for all this stress I'm going under.  He kept saying how I'm after money, well it seems to me HP is after MY money!  Not a single person seemed to understand my frustration over this, especially Joe.  There is no empathy at all in this company and I will never get and HP machine again.  HP needs to own up to their failures and not brush people off by trying to charge them the "Girl Tax"!  :robotmad:
1 REPLY 1
SandyD
Level 7
946 876 11 88
Message 2 of 2
Flag Post
HP Recommended
Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html

This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.

Thanks!

  • Clicking the "Kudos star" to the left is a great way to say thanks!

  • When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

Rules of Participation
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation