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04-02-2013 09:36 AM
04-02-2013 09:48 AM
I see you were able to have some success signing in using a different browser and your issue seems to be isolated to IE9. What I'm going to do now is forward your inquiry to the proper channels to see if they can help resolve your issue.
04-02-2013 11:00 AM
Thank you so much for your assistance.
This problem has many elements that are completely frustrating to me. One example: When I use Chrome, and search for HP Support Forums, it brings-up the home page. If I try to log-in to make a post, it takes me to the HP Passport sign-in page where it shows my email address and password (hidden) which is what my Norton Internet log-in has. And when I try to sign-in, all it does is recycle back. However, if I select a subject area, such as Other Desktop questions, it automatically opens that area and I'm automatically logged-in showing my Forum ID (Khone) and that is how I'm able to reply to your response. Any other way, I cannot log-in to the Forums or HP Passport.
Twice, at the HP Passport log-in page, where it shows my email address/password, and it denies log-in, I click on Forgot Password, then answer the questions, the next page is to reset my password. If I select one, it says I cannot use the one already used. I then assume that if I use that password, along with my email address at the Passport page, I should be able to log-in. No way. Says user id or password is incorrect.
I don't have any idea what is stored in the HP site for user id or password. I've tried to reregister using my current email but it says I can't use that.
Totally confusing and I don't know why this started happening in Februrary after I set-up this computer and had been able to access HP Forums and make posts.
Again, thanks so much for any assistance you can provide.
05-03-2013 07:17 AM