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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2017 09:11 PM

HP Recommended
Product: Envy 17-u108ca
Operating System: Microsoft Windows 10 (64-bit)

Greetings,

 

Every time I click the "Log in" link, it doesn't log me in. I get taken back to the previous screen, and I have to click it a second time to log in. Does anyone else have this issue?

 

It happens in Microsoft Edge and Internet Explorer. I've tried clearing the cookies, but it didn't help.

 

Thanks,

Shane.

2 REPLIES 2

‎12-14-2017 07:05 AM

HP Recommended

@Shanester

 

Are you receiving any error message or is it just the browser going back to the previous page?

I work on behalf of HP
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‎12-15-2017 03:39 AM

HP Recommended

I"m not getting an error message. I get booted back to the previous page, where I have to click the "Log in" link again.

 

Shane.

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