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PaulLaR1
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Message 1 of 2
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Trying to follow up on a closed case. How do I speak or chat with a live person?

HP Recommended
Microsoft Windows 10 (32-bit)

I entered a support case while my printer was still under warranty.  I was told a replacement printer would be shipped to me and would arrive by November 5th.  Now that the warranty has expired, there doesn't seem to be a way to contact HP and follow up on the shipment status of the replacement printer.  Does anyone know how I can contact a live person to follow up?  I have a case number already.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @PaulLaR1,

 

I'd like to help!

 

I understand you would like to know the status of your order.

 

You can check the status at - www.hp.com/repair 

 

OR 

 

You may contact the HP Phone Support team for assistance.

 

Follow the instructions below to reach them:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation