Trying to follow up on a closed case. How do I speak or chat with a live person?

[PaulLaR1]

I entered a support case while my printer was still under warranty.  I was told a replacement printer would be shipped to me and would arrive by November 5th.  Now that the warranty has expired, there doesn't seem to be a way to contact HP and follow up on the shipment status of the replacement printer.  Does anyone know how I can contact a live person to follow up?  I have a case number already.

[Jay_G24]

Hi @PaulLaR1,

I'd like to help!

I understand you would like to know the status of your order.

You can check the status at - www.hp.com/repair 

OR 

You may contact the HP Phone Support team for assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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