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nehashukla22
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URGENT Regarding Case Number 4620424141

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Hi, I wanted to lodge a complaint against HP for their horrible customer service even though my laptop was under guarantee. Just to let you know the whole story, I booked a fault in my laptop (which I bought in June) on 30th September and as sometimes I work from home, I asked for a loan / replacement laptop which HP refused to give. I was told by HP technical support that they will make this as an urgent request to get the laptop fixed within 5 - 7 working days. Today is 23rd of October and I haven't received the laptop yet. So, I would like you to register my complaint and if this matter is not taken seriously, I will be compelled to escalate this issue further. I am really upset and frustrated with the way case was handled both by HP and the company who arranges the appointment for pick and drop of the laptop. (NCSS) So, I need a reply asap from the case manager who is looking after my case. -- Thanks and Regards, Neha Shukla
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SandyD
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Welcome to the HP Consumer Support Community. This is a forum to share feedback and give suggestions relating to the community. If you have additional or direct feedback for HP about their products or services, please use the link below.

http://welcome.hp.com/country/us/en/wwcontact_us.html

If you have other questions and concerns, please feel free to send me a private message.

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