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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-20-2016 09:45 AM

HP Recommended
I have an HP Chromebook that is unable to move the mouse and touchpad not working.
2 REPLIES 2

‎06-20-2016 02:16 PM - edited ‎06-20-2016 02:17 PM

HP Recommended
@healn1 wrote:
I have an HP Chromebook that is unable to move the mouse and touchpad not working.

What have you done to try and fix the issue?

Have you powered off/back on?  Has anything been spilled on it?

 

Do you have anything plugged into the USB port?  Try removing it, then reboot.

 

If less than 1 year old, contact HP directly.

 

To contact HP directly, click this link: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

Outside the USA: http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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‎06-20-2016 02:21 PM

HP Recommended
It's 2 yrs old so HP isn't an option. Nothing plugged in. I have done everything.suggested including a factory reset.
First I had issues with keys sticking, HP fixed that because it happened 10 months after purchase. Not feeling the Chromebook. Not sure what to do now.
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