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Kemoo99
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Message 1 of 3
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Unable to know product number

HP Recommended
HP Laptop 15-bs1xx
Microsoft Windows 10 (64-bit)

I got this on my laptop as my laptop Product Number: 6BS51UA#ABA, but the support says it's invalid. What do you think is happening here, pls?

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Echo_Lake
HP Support Agent
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Message 2 of 3
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@Kemoo99

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the error message screen?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Prométhée
Level 16
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Message 3 of 3
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Hello
is it the 5 and not the 6 in the reference?
There is no result with the ref you give even with a search engine, which is rare if the ref is correct!
on the other hand, i find this reference 6bs61ua , maybe you know what is the full name of the model that you have?

15-bs134wm Product Specifications

 


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