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Nne1
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Unable to reach post sales support

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Hp Envy x360 13
Microsoft Windows 10 (64-bit)

Hi everyone.

 

I ordered for an  HP ENVY x360 13-ay0009na Convertible Laptop 2020 Edition Ryzen 7 on the 19th of July . Originally scheduled to be delivered on the 28th of July which failed, the delivery date provided on my order status now shows 2 new dates- on the 4th and on the 7th of September. However, the product is still awaiting restock on the page. I am  also aware that product delivery can be further delayed in these uncertain times. 

 

I am leaving my present accomodation in less than a week, and the UK on the 15th of September and can't gamble on the date of delivery. My attempts to contact post-sales support through the numbers and email address provided  so far have been unsuccessful.  If there is no assurance of a quick  delivery soon, I want the order cancelled so I can purchase a laptop elsewhere as soon as possible. 

 

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Dragon-Fur
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@Nne1 

 

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Dragon-Fur

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TEJ1602
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Message 3 of 3
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@Nne1, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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