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Unable to reach post sales support

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Hp Envy x360 13
Microsoft Windows 10 (64-bit)

Hi everyone.


I ordered for an  HP ENVY x360 13-ay0009na Convertible Laptop 2020 Edition Ryzen 7 on the 19th of July . Originally scheduled to be delivered on the 28th of July which failed, the delivery date provided on my order status now shows 2 new dates- on the 4th and on the 7th of September. However, the product is still awaiting restock on the page. I am  also aware that product delivery can be further delayed in these uncertain times. 


I am leaving my present accomodation in less than a week, and the UK on the 15th of September and can't gamble on the date of delivery. My attempts to contact post-sales support through the numbers and email address provided  so far have been unsuccessful.  If there is no assurance of a quick  delivery soon, I want the order cancelled so I can purchase a laptop elsewhere as soon as possible. 


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@Nne1, Welcome to HP Support Community!


We shall escalate this issue to the concerned team.


Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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