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Unable to update payment information

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HP Insta Ink
Microsoft Windows 10 (64-bit)

I am trying to change credit cards for my Insta Ink Payment, and have retyped all my information several times.  I am still getting an error "Please review and update your billing information".  What does that mean?  The information I entered is correct.

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In general, the message means that "somewhere" in the information you entered is something the program code cannot handle.  Program errors are sometimes useful and sometimes utterly useless in context.


 Resolving a 'Payment Problem' Message


The document may not provide anything specific to help you -- the document DOES provide the "how to contact support" information so you can speak with an Instant Ink representative in your region to have the issue sorted.


and / or


Instant Ink / HP Technical Support



  • Support is restricted to regular business hours as defined in your location.
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Things that are Instant Ink


Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts


From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls




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Option:  Contact HP Technical Support


Specify help for Instant Ink / HP Connected / Web Services


HP World-Wide Support

Select your country / region from the list and follow the prompts




Option:  Contact HP Instant Ink Support in your region


In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document



Specify help for Instant Ink / HP Connected / Web Services 0207 660 0596



Account Login, Videos, and Service Information


HP Instant Ink - Sign-up / Sign-in

Click Supported Countries (top right of Website) - Change Flag to your country

Support Contact information / number listed on the Website


Help: HP Instant Ink - Signing In to Your HP Instant Ink Account

Scroll to the bottom and click the Flag to change region.




HP Instant Ink - Terms of Service  (Click Flag to switch to your region)


Topics (Sections) in the document include (and are not limited to):


  • Printer Needs to be Connected to Internet
  • Instant Ink Program Cartridges Provided to You (Read this one!)


  • Instant Ink Program Cartridges Must Be Returned to HP by You (Read this one!)
  • Service Plans -- What is a page? (Read this one!)
  • Rollover Pages
  • Customer Support Center -- Cloud Services Contact Phone Number / options
  • Cancellation


Guided Help Options

HP Instant Ink – Top Solutions


Website Support Troubleshooting, How-to, Video Tutorials


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