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DaanB
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Unable to update payment information

HP Recommended
HP Insta Ink
Microsoft Windows 10 (64-bit)

I am trying to change credit cards for my Insta Ink Payment, and have retyped all my information several times.  I am still getting an error "Please review and update your billing information".  What does that mean?  The information I entered is correct.

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Dragon-Fur
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@DaanB

 

In general, the message means that "somewhere" in the information you entered is something the program code cannot handle.  Program errors are sometimes useful and sometimes utterly useless in context.

 

 Resolving a 'Payment Problem' Message

 

The document may not provide anything specific to help you -- the document DOES provide the "how to contact support" information so you can speak with an Instant Ink representative in your region to have the issue sorted.

 

and / or

 

Instant Ink / HP Technical Support

 

Reminders: 

  • Support is restricted to regular business hours as defined in your location.
  • For any HP document, find and click the Flag to change to your region / language.

 

Things that are Instant Ink

 

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

_________________________________________________________________

Reminders

 

  • Chat is not an option in every region. Choose phone contact if Chat is not available.
  • In those areas where Chat is an option, the service may not be available all of the time.

______________________________________________________

 

Option:  Agent Response

 

Choose to wait for an HP Agent to find and respond to your request.

 

  • If there is a response from HP:  An HP agent will always post back on the forum before contacting you privately.

 

  • Agents are identified by the "HP" icon  next to the Profile ID avatar.

 

  • HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar

 

_____________________________________________________

 

Option:  Contact HP Technical Support

 

Specify help for Instant Ink / HP Connected / Web Services

 

HP World-Wide Support

Select your country / region from the list and follow the prompts

 

_____________________________________________________

 

Option:  Contact HP Instant Ink Support in your region

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document

 

In UK

Specify help for Instant Ink / HP Connected / Web Services 0207 660 0596

 

_____________________________________________________

Account Login, Videos, and Service Information

 

HP Instant Ink - Sign-up / Sign-in

Click Supported Countries (top right of Website) - Change Flag to your country

Support Contact information / number listed on the Website

 

Help: HP Instant Ink - Signing In to Your HP Instant Ink Account

Scroll to the bottom and click the Flag to change region.

 

_________________________________________________________________

 

HP Instant Ink - Terms of Service  (Click Flag to switch to your region)

 

Topics (Sections) in the document include (and are not limited to):

 

  • Printer Needs to be Connected to Internet
  • Instant Ink Program Cartridges Provided to You (Read this one!)

And

  • Instant Ink Program Cartridges Must Be Returned to HP by You (Read this one!)
  • Service Plans -- What is a page? (Read this one!)
  • Rollover Pages
  • Customer Support Center -- Cloud Services Contact Phone Number / options
  • Cancellation

 

Guided Help Options

HP Instant Ink – Top Solutions

 

Website Support Troubleshooting, How-to, Video Tutorials

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation