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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-15-2017 08:10 AM

HP Recommended
Product: Trying to log a case

I need to log a case however I keep getting the error message of 'Please validate your organization account' and it will not let me do anything. If this could be looked into ASAP that would be great. I'm contacting as a business and trying to organise a case on behalf of my customer so it is time sensitive.

 

Thank you

2 REPLIES 2

‎11-15-2017 01:53 PM

HP Recommended

@Robyn_Dodd28

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎11-23-2017 04:16 AM

HP Recommended

I've still not received any further help and I really need to get this case & another logged for our customers!

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