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MasterChiefRon
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Versatile and ingenuity- describes most (not all) HP Products, BUT…

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After owning multiple HP products, I think it is time to call it quits!  The time I put into trying to resolve simple problems is not worth the stress.   

 

About three years ago, I stopped buying their printers (a whole other issue).  However, I continued to purchase a myriad of their other products.  The real problem lies in their tech support and experience with having to make phone calls to re-explain the same issue over and over (and over and over and over and over) again to a  different rep.  It is RIDICULOUS.  The reps take notes yet ask the same questions and request to perform the same actions every time I call.  Are they insane?

 

“Insanity:doing the same thingover and over again expecting different results”.

 

It appears that their service & support departments do not communicate with each other either. 

 

Yes, I have posted feedback on their customer surveys and emailed their VPs. What good has it done?  The service has continued to decline.  Why did they ever fire Carly Fiorina (she did not “step down”, she was fired)???  Whip a company back into an industry leader and they get rid of you.  We are going to see the cycle repeat- HP will gradually lose their loyal following and have to answer to their share-holders.  Then they will pay HUGE $s to have an industry producer come in and pull them out of the trenches.  

 

Note to HP: Hire me and I will do it for less than 7 digits/yr and no golden parachute. 

 

Does it matter if I had played apart to influence a few businesses and local govts to make the HP switch (or to continue with their products), thus spending tens/hundreds of thousands of dollars on HP products?  The customer satisfaction decline is so gradual that they will notice until it is too late.  By that time a competitor will have taken a good % of their market share. 

 

If you want me to send you some complaints and notes that I submitted so you can compare issues or just save the time in typing up your own- as I suspect my issues are identical to yours, email me at <text deleted>

 

Maybe HP will wake up and take care of their customers in time to save their reputation- and jobs.
Message Edited by WendyM on 09-29-2009 11:55 AM
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WendyM
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Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html

This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.

Thanks!

Wendy M - HP Support Forums Moderator

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