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lindaz21
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Very Disappointed Consumer

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DO NOT BUY HP PRINTERS! I purchased a 6500 model all-in one on July 19, 2009. The machine broke on October 22, 2010, a few months after the one-year warranty expired. The part that broke was the print head. When I pulled it out of the machine, I noted that the part had an expiration date of 2/17/2009...5 MONTHS BEFORE THEY EVEN SOLD THE PRINTER TO ME. I tried calling 3 different reps at HP trying to explain how they sold a defective product with expired parts. They kept on telling me I needed to pay for a service agreement before they would even listen to me!! So disappointed. I have always been a big fan of HP for the last 30+ years. NOT ANYMORE!! We all know there isn't a good printer on the market by any manufacturer that lasts more than 18 months to a year without breaking - but I will buy any one of them not manufactureed by HP before I will buy another HP!! Sign me a VERY DISAPPOINTED CONSUMER! Linda Zielinski

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WendyM
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Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.

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