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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-26-2016 12:44 PM

HP Recommended

Going to here:

http://support.hp.com/us-en/

Clicking identify now button 

Sends me to
http://h20614.www2.hp.com/ediags/filehosting/api/installer
My SonicWall NSA 2600 (fully updated) reports HP file to identify product has a virus
Gateway Anti-Virus Alert
This request is blocked by the Firewall Gateway Anti-Virus Service. Name: (Cloud Id: 45007103) Floxif.H (Virus) blocked.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-28-2016 08:57 AM

HP Recommended

As stated in the original posting the problem was reported by Dell SonicWall NSA-2600 which was up to date for both firmware and virus signatures.  The product is a Next-Generation Firewall (NGFW).  You can read more about it here:

https://www.sonicwall.com/products/nsa-2600/

In any case, the problem appears fixed Sept 28

View solution in original post

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2 REPLIES 2

‎09-27-2016 03:11 PM

HP Recommended

Hey @DevOps_PB,

 

Thanks for the information. I forwarded the information to the our web team. They checked and the files are fine, no viruses detected. If you could provide more details on the virus program you are using, we can attempt to work directly with that company, to ensure these types of files are not identified as viruses in the future.

 

Thanks

bill

I am an HP employee
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‎09-28-2016 08:57 AM

HP Recommended

As stated in the original posting the problem was reported by Dell SonicWall NSA-2600 which was up to date for both firmware and virus signatures.  The product is a Next-Generation Firewall (NGFW).  You can read more about it here:

https://www.sonicwall.com/products/nsa-2600/

In any case, the problem appears fixed Sept 28

Was this reply helpful? Yes No
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