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pipmobile
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WARRANTY INFORMATION

HP Recommended
SSD EX900 m.2
Microsoft Windows 10 (64-bit)

I bought an NVMe SSD EX900 m.2 on Amazon 6 months ago. It began to fail, running at slow HDD speeds, dropping programs, etc. I reinstalled the OS and now within a month it has failed again. It is running slow again, at HDD speeds, dropping programs, not being recognized by pc's, not holding programs. It is 6 months old, I have never used more than 75gb of the 250gb total space. 

I have called for warranty information because the website does not recognize the product s/n so i cannot use the website for warranty info. I got transferred 7 times to different departments and different countries, and then ending with 'mailbox is full, recipient cannot receive any more voicemails' then got disconnected. I cannot get anyone in the HP organization to honor a warranty on this product. This is actually unbelievable, and most obviously costing HP much in lost business, as I will now replace this product with Western Digital who has excellent customer service. Word-of-mouth travels fast, and this is one reason that HP has a bad reputation with people as far as customer service, I now understand why others bad-mouth HP like they do.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@pipmobile

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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