Warranty Dispute

[SheSpider]

I have been trying for weeks to update the the purchase date of a new laptop that the warranty checker mislabeled out of warranty. I have tried different devices, different browsers, different file types, and I've faxed my information with proof of purchase twice. All for "error 500 ", no response to faxes, and an assortment of other dead ends. There is nothing wrong with the laptop. This experience however has been so appalling I'm considering returning it. I like this laptop though and would rather it didn't have to come to that. Help?

[Alden4]

Hi @SheSpider,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Please check this document and follow the steps to raise the warranty dispute.

Also please refer to the below link to check the warranty status.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[SheSpider]

Hello, that is unhelpful. I have followed those steps many times over the past few weeks. When I submit my information I get an "error 500" page.

Edit: Sorry for the delay, the notifications for this went to my junk mail folder.

[Alden4 · Accepted solution]

Hi @SheSpider,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[SheSpider]

Thank you, I called that number.... The matter is supposedly resolved but may take up to two weeks before it is reflected on my account at the HP website. When I see that that has happened I will update and accept solution.

[Raj2111]

Hi @SheSpider 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Raj

HP Support