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gittech2000
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Warranty Service

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Ok,

Well had an issue with my laptop here. The computer would not boot up.

Called Compaq and they were quick to help try to fix the issue I was having. After sitting on tthe phone and going through all the basic steps to resolve this issue we had no luck. I was sent recovery disks to try and they as well did not work. Upon calling back I was asked to send the laptop in to have it looked at by a technician in thier repair facitlity. Again very prompt and was very pleased up to this point. The computer was shipped out and was returned in under a week, I was very pleased until I opened the box and tried to use it. I started the system up, and all seemed ok. Tried a few programs and was recieveing errors off of everything. Programs that I had purchased ( that were on the computer at time of purchase) were missing as well as the os was changed.

Called Compaq again and was given a run around from their represntitive. Spoke with a supervisor and was told the same thing. I was given a number to the now defunked Circuit City, which turned out to be of no use what so ever. I recieved a copy of the windows vista home edition 64 bit from a friend and have now installed that and my computer is now acting normally.

I still have the issue that I am missing programs that were on the system at the time of purchase (and what made me ultimately buy this model) and was told by the supervisor that I would have to purchase the programs seperately or that the now closed Circuit City would have to resolve my issues with this problem. Anyone have any Idea's?

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WendyM
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Message 2 of 2
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Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:

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Thanks!

Wendy M - HP Support Forums Moderator

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