Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Warranty on brand new 255 G7 Notebook started 4 months before purchase

HP Recommended
HP 255 G7 Notebook
Microsoft Windows 10 (64-bit)

I purchased a brand new HP 255 G7 Notebook from BT online on 20 Jan 2020. (Receipt available).

Today - 1 Feb 2020 - I unboxed it, started it and carried out the wizard-driven basic set-up before registering it with HP.

Once registered, I checked the warranty status only to find that the warranty had been running since 20 Sep 2019: It is "Active" and due to expire on 19 Oct 2020. (HP Support Assistant confirms the same date).

As the machine was sold with a 12 month warranty (from purchase) the warranty should expire on 19 Jan 2021.

How do I go about getting the warranty expiry date corrected?

Level 21
Level 21
135,167 124,523 20,721 31,813
Message 2 of 2
Flag Post
HP Recommended



For whatever reason they do it, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.


So the longer the PC sits in a reseller's warehouse, the less time remains on the warranty.


Since your 255 G7 is considered a business-class notebook, there isn't any way that I know of to get the warranty start and end dates corrected online.


You can call HP customer service for business PC's Monday - Friday between 08:00 - 18:00 at 0207 660 0403 and speak with a customer services rep to get the warranty start and end dates corrected.

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation