• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2021 07:32 AM

HP Recommended

To escalate your issue we need few information which we requested through your Inbox

 

Please check your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎03-10-2021 08:03 AM

HP Recommended

I continue to provide HP with the required information on my pc. I just get the same reply back. Please provide the requested information. I do, it goes nowhere! HP is such a JOKE! Absolutely nobody cares,  they have no support athe sales.  Look at all the complaints here, check out the complaints on.the BBB website. WWay too many complaints!

Was this reply helpful? Yes No

‎03-10-2021 08:19 AM

HP Recommended

I have sent the same information 3 times, to 2 different CS.  I was also told that this will get kicked to tier 2 CS.  Come on.   I have already bought another computer for school/work.  This is ridiculous.

Was this reply helpful? Yes No

‎03-15-2021 01:10 PM

HP Recommended

Week 8 or 9 depends if you start with 0 or 1, and still don't have my laptop.

 

I got msgs about things are being escalated within HP, but still haven't heard anything yet.

Was this reply helpful? Yes No

‎03-18-2021 08:13 AM

HP Recommended

HP has no support,  they don't care! I'll never buy HP again.

Was this reply helpful? Yes No

‎03-18-2021 08:14 AM

HP Recommended

HP is a joke! Look at the complaints on the BBB website.

Was this reply helpful? Yes No

‎03-18-2021 08:15 AM

HP Recommended

Nobody has responded to my post. All I hear is it will be escalated.  That's just words!

Was this reply helpful? Yes No

‎03-18-2021 09:46 AM

HP Recommended

According tmy calendar today is 3/18. 8 days after I was told my issue was escalated.  That is FANTASTIC! Makes me wonder what happened to Customer service 🤔.

Was this reply helpful? Yes No

‎03-18-2021 09:48 AM

HP Recommended

I read a lot of Customers have trouble getting their pc repairs done in a timely manner. That why I don't want to send mine in. I canceled my Care Pack due to poor support.

Was this reply helpful? Yes No

‎03-22-2021 02:36 PM - edited ‎03-22-2021 02:36 PM

HP Recommended

Week 9 or 10 depends if you start with 0 or 1, and still don't have my laptop.

 

Heard back from CS saying, "The technical experts are still reviewing your unit. They will complete repairs as soon as possible."

 

This is becoming comical now... I want my money back.

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.