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Gapoe
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Message 1 of 2
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Warranty

HP Recommended
15-dy1731ms
Microsoft Windows 10 (64-bit)

Why the warranty started on my laptop in sept of 2019,, and i never owned it till Apr of 2020??

Something is not right anyone else have this problem?

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1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Gapoe I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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