What happened to my Care Pack receipt

[HowardinBaltimo]

Hi all,

It's impossible to get through by phone, and apparently no way to reach out by e-mail.  I bought a Spectre 13.3" computer in 2018 and bought a 3 year Care Pack because of the rebate provisions.  I have the rebate form which I downloaded, but never received a receipt for the Care Pack.  Who do I reach out to and how?  The PC was not cheap and neither was the Care Pack!

Thanks,

Howard

[Riddle_Decipher · Accepted solution]

@HowardinBaltimo I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[HowardinBaltimo]

I found the receipt! My mistake. I had misplaced it.

Thanks, again, for reaching out.

Howard 

[Riddle_Decipher]

@HowardinBaltimo I'm glad you've got it, and don't be too hard on yourself, things happen!

That said, if you need anything else, please reach out to us anytime.

And have a good day, ahead.

[MGZ1]

I never got the care pack support for which I paid. Now I'm trying to get a refund.