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HowardinBaltimo
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Solved!

What happened to my Care Pack receipt

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Spectre 360 13.3"
Microsoft Windows 10 (64-bit)

Hi all,

 

It's impossible to get through by phone, and apparently no way to reach out by e-mail.  I bought a Spectre 13.3" computer in 2018 and bought a 3 year Care Pack because of the rebate provisions.  I have the rebate form which I downloaded, but never received a receipt for the Care Pack.  Who do I reach out to and how?  The PC was not cheap and neither was the Care Pack!

 

Thanks,

Howard

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Riddle_Decipher
HP Support Agent
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@HowardinBaltimo I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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4 REPLIES 4
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
Message 2 of 5
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HP Recommended

@HowardinBaltimo I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

View solution in original post

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HowardinBaltimo
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I found the receipt! My mistake. I had misplaced it.

Thanks, again, for reaching out.

Howard 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,015
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@HowardinBaltimo I'm glad you've got it, and don't be too hard on yourself, things happen!

That said, if you need anything else, please reach out to us anytime.

And have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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MGZ1
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I never got the care pack support for which I paid. Now I'm trying to get a refund.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation