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- HP Community
- Archived Topics
- Your Voice Ready Only
- Community Feedback
- Re: What happened to the live person chat option?
Create an account on the HP Community to personalize your profile and ask a question
12-27-2020 05:37 PM
Whatever happened to the option to initiate a chat session with support from HP. Not the chat bot, but chat with a real person. The option seems have gone taken out. The same to the possibility of sending emails to support instead of having to call support?
Solved! Go to Solution.
Accepted Solutions
12-28-2020 08:56 AM
==============================================================
Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to vermin who post phone numbers or email addresses.
HP does not post phone numbers or email in Community messages.
==============================================================
I don't remember ever having the option to email HP Support to open a case.
What are the "standard options"?
- In most cases, standard case handling includes phone contact.
- In some regions - and during limited hours within those supported regions - CHAT might be an included option.
- When available, CHAT is offered after case submission.
- If / when / where available, and at the discretion of the agent assigned to the case, emails might be exchanged as part of the resolution process.
In the USA, case submission is handled online, that is, you submit your case and available options are then displayed on your device screen.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Reminder
Case submission is primarily directed at those whose devices are still in Warranty.
For the rest of us, this is not an option.
HP Support does not generally provide free service for out-of-warranty devices.
Our Community is not HP Support; we do offer help free of charge:
Scroll to bottom > Ask the Community
NOTES
- If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.
- HP is not a "general" repair facility: Requests for out-of-warranty repairs might NOT be accepted.
- If your device is in Warranty and you cannot submit your case to Support, let us know and we will forward a request.
HP Technical Support – Contact Information
Submit information / case online
Sign in or continue as a guest
Reminders
- HP Phone numbers you find on the Internet have likely been hijacked.
- HP Support USA does not post public phone numbers.
- HP Support USA requires online case submission - local contact options are displayed after the case is submitted.
Many roads lead to HP Support.
In Windows
Settings > System > About > (Support) Online support > Contact an HP Agent
OR
(here at the Community)
Open homepage for HP Community
At the top of the web page, hover mouse over Support
Beneath Support Resources > Contact Us
OR
Open website HP World-Wide Support
Select your region and follow the prompts
OR
Regional Links
USA / Canada
UK
OR
>>> Option - HP Support is on Facebook <<<
OR
Some regions in the World offer WhatsApp to connect with HP Support
NOTE - At this writing: USA is not included in supported regions.
NOTE 2: Submission Checks the device warranty status
Covered regions – minute 2:08
Video: WhatsApp - HP Support
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Product Registration
Register your product during first setup or soon afterwards
Register HP Product and Registration FAQ
Have a Care Pack Warranty that needs to be Registered?
HP Care Pack Registration Page
Warranty Check
Check the Warranty on your product
Warranty Check – Single or Multiple Devices
NOTE: Warranty date is updated after purchase and registration of the device.
If the device is not registered, or if there are other issues, submit a Warranty Dispute form.
NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
Warranty Dispute
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
- If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
- HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
HP Limited Warranty Statements (General Information)
Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals >> User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
12-28-2020 08:56 AM
==============================================================
Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to vermin who post phone numbers or email addresses.
HP does not post phone numbers or email in Community messages.
==============================================================
I don't remember ever having the option to email HP Support to open a case.
What are the "standard options"?
- In most cases, standard case handling includes phone contact.
- In some regions - and during limited hours within those supported regions - CHAT might be an included option.
- When available, CHAT is offered after case submission.
- If / when / where available, and at the discretion of the agent assigned to the case, emails might be exchanged as part of the resolution process.
In the USA, case submission is handled online, that is, you submit your case and available options are then displayed on your device screen.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Reminder
Case submission is primarily directed at those whose devices are still in Warranty.
For the rest of us, this is not an option.
HP Support does not generally provide free service for out-of-warranty devices.
Our Community is not HP Support; we do offer help free of charge:
Scroll to bottom > Ask the Community
NOTES
- If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.
- HP is not a "general" repair facility: Requests for out-of-warranty repairs might NOT be accepted.
- If your device is in Warranty and you cannot submit your case to Support, let us know and we will forward a request.
HP Technical Support – Contact Information
Submit information / case online
Sign in or continue as a guest
Reminders
- HP Phone numbers you find on the Internet have likely been hijacked.
- HP Support USA does not post public phone numbers.
- HP Support USA requires online case submission - local contact options are displayed after the case is submitted.
Many roads lead to HP Support.
In Windows
Settings > System > About > (Support) Online support > Contact an HP Agent
OR
(here at the Community)
Open homepage for HP Community
At the top of the web page, hover mouse over Support
Beneath Support Resources > Contact Us
OR
Open website HP World-Wide Support
Select your region and follow the prompts
OR
Regional Links
USA / Canada
UK
OR
>>> Option - HP Support is on Facebook <<<
OR
Some regions in the World offer WhatsApp to connect with HP Support
NOTE - At this writing: USA is not included in supported regions.
NOTE 2: Submission Checks the device warranty status
Covered regions – minute 2:08
Video: WhatsApp - HP Support
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Product Registration
Register your product during first setup or soon afterwards
Register HP Product and Registration FAQ
Have a Care Pack Warranty that needs to be Registered?
HP Care Pack Registration Page
Warranty Check
Check the Warranty on your product
Warranty Check – Single or Multiple Devices
NOTE: Warranty date is updated after purchase and registration of the device.
If the device is not registered, or if there are other issues, submit a Warranty Dispute form.
NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
Warranty Dispute
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
- If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
- HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
HP Limited Warranty Statements (General Information)
Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Device Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals >> User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Support Home
Enter the name of your HP device
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
12-28-2020 09:09 AM
You are welcome.
Stay Safe!
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution" .
Didn't find what you were looking for? Ask the community