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Peer10
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What is going on with HP support in holland?

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Last week I ordered a envy x360

The site showed  order today, delivery tomorrow.

direct after ordering the delivery date changed to august 19.

so I mailed, I asked for an update on the website, I called and got someone who's voices volume  was so low, that I couldn't understand anything. I asked on HP NL Facebook and got the answer that HP NL only provides tech support on facebook. I called again. this time the line was clear. the girl on the phone promised to contact me. guess what.... she didn't

 

I got a answer on the request I made on the website. "Dear, " not "Dear customer", not "Dear Peer", not "Dear mr van Tienen". No Dear comma. blablabla we will contact you as soon as we know more. after 3 days still no answer.

 

What the beep is wrong in the dutch support team?

 

At this moment the shipping date in august 27, I paid 1050 EURO and no laptop and no support from HP support.     

 

I guess that there are problem in the supply chain, but I can't think of any good excuse for such terrible support.

 

Kind Regards,

Peer [Personal Information Removed]

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Echo_Lake
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@Peer10

Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

ECHO_LAKE
I am an HP Employee

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