06-06-2014 02:56 AM
So I'm having account problems, I try to reach out to HP, they tell me to contact a forum moderator. As far as I can see there is no link to a list of moderators or a generic support account that I can contact for the forum. I eventually through luck and reading through forum posts find a Mod who is online, I send him a private message asking for help and I get no response whatsoever.
Now I don't use this forum all that often so I might not know the page or place I'm suppose to go to get help from a forum mod, but it seems to me if it's not clearly in the forum feeback & suggestions page at the very least then it should be. Please can I have a mod actually do what they're paid for and private message me ASAP to resolve my issue.
06-06-2014 07:28 AM
If the question does not involve private data, I'd suggest asking your question in this section.
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06-06-2014 07:49 AM
Sadly my particular enquiry does involve personal information.
That said the forum post should still be answered. How do people contact a mod when there is a forum problem, because HP supports position on it is "not my problem".
06-06-2014 10:19 AM - last edited on 06-06-2014 11:56 AM by Russel-E
Thank you @george-p
@Zenoxious - Please send me a PM with the exact details of your issue and I will begin helping you. Below is a link about how to send a PM if you are unfamiliar with the process.
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