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Level 2
10 7 1 0
Message 1 of 5
867
Flag Post

Where are we supposed to go when the forum doesn't work correctly?

HP Recommended

So I'm having account problems, I try to reach out to HP, they tell me to contact a forum moderator.  As far as I can see there is no link to a list of moderators or a generic support account that I can contact for the forum.  I eventually through luck and reading through forum posts find a Mod who is online, I send him a private message asking for help and I get no response whatsoever.

 

Now I don't use this forum all that often so I might not know the page or place I'm suppose to go to get help from a forum mod, but it seems to me if it's not clearly in the forum feeback & suggestions page at the very least then it should be.  Please can I have a mod actually do what they're paid for and private message me ASAP to resolve my issue.

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4 REPLIES 4
Level 15
16,202 14,962 1,034 2,070
Message 2 of 5
Flag Post
HP Recommended

If the question does not involve private data, I'd suggest asking your question in this section.

 

WyreNut

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I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


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Retired
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Message 3 of 5
Flag Post
HP Recommended

Good Morning @John_MB could you help this individual .

 

George

I work for HP
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Author
Level 2
10 7 1 0
Message 4 of 5
Flag Post
HP Recommended

Sadly my particular enquiry does involve personal information.

 

That said the forum post should still be answered.  How do people contact a mod when there is a forum problem, because HP supports position on it is "not my problem".

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Message 5 of 5
Flag Post
HP Recommended

Thank you @george-p

 

 

 

@Zenoxious - Please send me a PM with the exact details of your issue and I will begin helping you.  Below is a link about how to send a PM if you are unfamiliar with the process.

 

http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Message/td-p/842013

 

- John

 

 

 

 

I am an HP employee.

Want to help? Become an Expert!

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