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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Zenoxious
Level 2
10 6 1 0
Message 1 of 5
901
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Where are we supposed to go when the forum doesn't work correctly?

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So I'm having account problems, I try to reach out to HP, they tell me to contact a forum moderator.  As far as I can see there is no link to a list of moderators or a generic support account that I can contact for the forum.  I eventually through luck and reading through forum posts find a Mod who is online, I send him a private message asking for help and I get no response whatsoever.

 

Now I don't use this forum all that often so I might not know the page or place I'm suppose to go to get help from a forum mod, but it seems to me if it's not clearly in the forum feeback & suggestions page at the very least then it should be.  Please can I have a mod actually do what they're paid for and private message me ASAP to resolve my issue.

4 REPLIES 4
WyreNut
Level 15
16,337 14,643 1,045 2,051
Message 2 of 5
Flag Post
HP Recommended

If the question does not involve private data, I'd suggest asking your question in this section.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.
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george-p
Retired
Retired
15,312 7,694 123 223
Message 3 of 5
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Good Morning @John_MB could you help this individual .

 

George

I work for HP
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Zenoxious
Author
Level 2
10 6 1 0
Message 4 of 5
Flag Post
HP Recommended

Sadly my particular enquiry does involve personal information.

 

That said the forum post should still be answered.  How do people contact a mod when there is a forum problem, because HP supports position on it is "not my problem".

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John_MB
Retired
Retired
626 438 24 15
Message 5 of 5
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Thank you @george-p

 

 

 

@Zenoxious - Please send me a PM with the exact details of your issue and I will begin helping you.  Below is a link about how to send a PM if you are unfamiliar with the process.

 

http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Message/td-p/842013

 

- John

 

 

 

 

I am an HP employee.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation